QUESTIONS & ANSWERS

Why choose a law firm?


We are in an age of specialization. As times have changed, no attorney can possibly keep up with all areas and complexities of the law, and that is why our team is comprised of the top legal minds, each with their own area of practice. Our firm is also unique in that while we all specialize in various aspects of the law, the size of our legal team allows us to offer counsel on nearly any facet of the law.




How will I know which attorney in the group is best for me?


Our leadership team at the M.V.Kern Law firm will determine which attorney can best represent you in handling your case. It may not be possible, or advantageous, to have one attorney handle all of your legal matters. One lawyer will be responsible for the overall progress of the case, but from time to time, another attorney may perform certain duties within the case itself. Please do not be concerned if your case is handled by a different attorney within our firm, as ‘your attorney’ will still be your attorney. This is merely another sign to you that we are doing our best to handle your case as professionally and efficiently as possible.




How will I be kept informed of my case?


We understand the importance of communication and transparency between attorney and client. Although we would like to talk to you weekly by telephone, that would be neither practical nor productive. Legal matters have a way of stretching out over long periods of time. To you, it may often seem like ages have gone by without activity, however, in fact, much behind-the-scenes work is being completed so that on the day your matter is ready, nothing will be overlooked. In order to keep the cost of legal services down while maximizing communications, we will strive to keep you informed when anything important happens and to respond to your questions in a reasonable time. In addition, we will inform you when your presence is required, either in our office or in court.




What do you get for your attorney’s fee?


Simply stated, you will receive superior service through careful consideration, confident counsel and unprecedented knowledge by the regions top legal team that is both efficient and effective.




What do I do when I have a question?


We are interested in your questions and we want you to ask them. Sometimes we are required to be out of the office, even for days at a time. When in the office, we meet with clients, complete research, review documents, or prepare contracts, briefs or pleadings. For the most efficient and quickest response please contact one of our legal assistants, as they have a working knowledge of all aspects of your case. If the assistant cannot answer your question, every attempt will be made get the answer for you, or arrange to have your attorney contact you as quickly as possible as we understand your concerns and issues. Above all, leave a message so we know your concern in advance. If you do that, we will always try to get an answer back to you even if your attorney is out of the office when you call.




What do I do if I have a legal question on a different matter than any pending case?


A phone call to our office will direct you to the person who can best answer your question. Remember, no questions as to your rights, duties or obligations should go unanswered because you did not know which lawyer to call. Fees for these different matters will be charged in accordance with our regular practice.




Suppose my law firm cannot represent me?


From time to time, a potential conflict of interest may arise due to our representation of other clients or governmental bodies in the community. When this occurs, we will immediately withdraw from the matter, if it is already underway. You can be assured that at no time will we knowingly take part in a conflict of interest. If a potential conflict arises, we will fully disclose the facts to you, and remove ourselves from the matter and await further instructions concerning the transfer of your file to another attorney.




What about money to be held “in trust” by my attorney?


Certain legal matters require that monies be held “in trust” or “in escrow” for a client for weeks or months at a time. For example, a damage suit settlement may require us to hold the settlement proceeds “in escrow” until the settlement check had been cleared through normal banking procedures. We maintain a separate escrow account, and at no time is money from that account co-mingled with general funds. This is your money held in trust by your attorneys. Separate, detailed records are kept in connection with this account on your behalf.




What about special office hours?


All office visits are by appointment only. We encourage each of our clients to schedule meetings with us during regular business hours. From time to time you may request that we meet you in the evening if the matter cannot wait. While we do not encourage these “special visits,” we may arrange them where necessary. If we must meet with you in the evening, we must reserve the right to add a surcharge to our regular fee for the appointment. You will be advised, in advance, of the decision concerning the surcharge. Since “special visits” may be expensive, please avoid them wherever possible.





 
Tel:  (847) 808-0400
Fax: (847) 243-2233
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